Privacy Policy

Controller details

GLOBALIA HOTEL TALAVERA, S.A.U., with Tax ID A57259657 and registered office at Carretera del Arenal a Llucmajor Km. 21.5, Polígono Son Noguera Llucmajor, 07620 Llucmajor, Balearic Islands, Spain.

Data Protection Department Contact

You can contact us by email: privacy@hoteltalavera.com

This Policy is drafted in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Organic Law 3/2018 of 5 December on Personal Data Protection and guarantee of digital rights (LOPDGDD).

When you access and use this website, participate in our blog or social networks, contact our hotel by phone, book our services through third parties (travel agencies or tour operators) or any other means involving the processing of personal data by HOTEL TALAVERA, you agree to accept this Privacy Policy, as well as the provisions contained in the Legal Conditions and Cookie Policy.

Identification and contact data

When making reservations, whether individually or on behalf of others, the following data will be requested: first and last name, gender, telephone, email and voice (if you contact our Customer Service phone). Customer payment data will also be collected.

Data required by Spanish Authorities

According to Royal Decree 933/2021, which came into force on December 2, 2024, the data that HOTEL TALAVERA must collect includes: basic personal data, contact data, stay data, payment data and additional data on family relationships between travelers.

Sensitive data

On certain occasions, to adapt our service to your needs, you will need to provide data considered sensitive by regulations (specific assistance, food preferences, allergies, etc.). This data is only collected with your consent and used solely to provide the requested service.

Web browsing data

When you access our websites, HOTEL TALAVERA will collect data related to the device you are using, such as IP address, browser, operating system and website behavior/usage, all collected through cookies.

HOTEL TALAVERA processes your personal data for the following purposes:

• Management of individual or group reservations
• Management of services contracted during the stay
• Management of queries, complaints/incidents, claims and requests
• Management of the membership program and sending commercial communications
• Newsletter management
• Management of Price Match requests
• Management of analytical work and market studies
• Management of customer tracking on the Web
• Management of emergency situations
• Fraud management and prevention
• Service quality management

Pre-contractual measures and/or contract execution

To communicate matters related to accommodation (new reservations, status updates and service communications), query management, complaints/incidents, satisfaction surveys and management of complementary services.

Legal obligation

Communication of data to competent authorities, exercise of data protection rights, legal actions and management of emergency situations.

Legitimate interest

Fraud investigation and prevention, service personalization, analytical and market studies, sending commercial communications for similar products.

Consent

Sending commercial communications when subscribing to the newsletter, processing of sensitive data, acceptance of cookies and interaction on social networks.

The retention period for personal data will vary depending on the service contracted. Your data will be kept during the term of the contractual relationship. Once terminated, we will keep your data blocked during the limitation periods for obligations or applicable legal periods.

Your data will be kept as long as you do not object to processing or revoke your consent, and may be anonymized for statistical purposes, blocked or deleted as appropriate.

Your data may be communicated to:

• Competent Public Bodies, State Security Forces and Bodies, Judges and Courts
• Online payment service providers
• Entities used to obtain information about offers (metasearch engines, travel agencies)
• Service providers that process data on behalf of HOTEL TALAVERA

Providers perform services in: logistics, agencies, fraud prevention, commercial communications, legal advice, technology services, physical security and call centers.

The regulations grant you the following rights over your personal data:

• Right of access: to know if your data is being processed
• Right of rectification: to request correction of inaccurate data
• Right of opposition: to oppose processing in certain cases
• Right of erasure: to request deletion of your data
• Right to request limitation of processing
• Right to data portability
• Right not to be subject to automated individual decisions

You can exercise your rights by sending a letter to privacy@hoteltalavera.com. If you consider there is a problem with the processing of your data, you can address your complaints to the Spanish Data Protection Agency.

At HOTEL TALAVERA we maintain the highest levels of security required by Law to protect your data against accidental loss and unauthorized access.

Security measures

• Pseudonymization and encryption of personal data
• Guarantee of confidentiality, integrity, availability and resilience
• Ability to restore availability and access quickly
• Regular verification and evaluation of security measures
• Periodic risk assessment

Personal data will be treated with absolute confidentiality, committing to secrecy and adopting all necessary measures to prevent its alteration, loss or unauthorized access.

Our website uses "cookies" to collect information about how the Website is used. If you wish to obtain more detailed information about how HOTEL TALAVERA uses cookies, please consult the Cookie Policy.

HOTEL TALAVERA may modify this privacy policy as a result of legislative changes, jurisprudential doctrine and opinions of the AEPD that apply to it.

All changes will be published on this page.

Publication date: January 2025